We understand that sometimes
you may need to return an item(s). Returns must be postmarked within 7 working
days of receiving your purchase. Please allow us 2-3 business days to process
your return once we receive your item(s). You must contact us for an RMA number.
Read below for associated re-stocking fees that may be subject to your return
refund. Contact us if you have any questions concerning our policies.
Please
Note below items that cannot be exchanged or returned.
How to
Return Purchases
Contact us: Returns@HiddenBeautyPlus.com
to receive an RMA number.
·
Please make sure all tags
and packaging are intact, and that items are packaged to protect their shape.
·
We suggest you do not wear
perfume or deodorant when trying on your purchase. These can leave marks or
scents, which may make the item non-returnable.
·
Note on packing slip or
paper reason for return
·
We reserve the right to
refuse returns on items that may not meet hygiene and health regulations.
·
You will be subject to a
re-stocking fee of 10%
of purchase and will be deducted from refund.
·
Bridal returns are subject
to a re-stocking fee of 15%
of purchase
·
Initial Shipping cost you
paid with purchase is not refundable.
·
If your purchase received
free shipping, our actual shipping cost will be deducted
·
Your Shipping cost to ship
your item(s) back to us is not refundable.
Address
your returns to:
Hidden Beauty Plus Returns
RMA:
7714B N. Hwy 146 #102
Baytown, TX 77523
Non-Return
or Exchange item(s):
We follow
hygiene and health code regulations. By law, intimate garments containing a
crotch or open crotch shapers/panty garments cannot be returned once they have
been worn or tried on.
·
Adhesive bras or items
·
Silicone bras, enhancers,
forms
·
Nursing Pads, enhancers,
forms of other materials
·
Bragel/NuBra Products
·
Clearance, Closeouts or
Final Sale items
·
Undergarments or item(s)
containing crotch or open crotch
Return
Policy for Bridal Items
·
Bridal items must be
returned/postmarked within 7 days of receiving item(s). We understand that
brides or bridal parties are often not certain about their size. And different
styles may fit differently. Bridal items have a higher return rate. We enforce
our re-stocking fee for returns Bridal items. Returns will be subject to a 15%
re-stocking fee and will be deducted from your refund. Your initial
shipping cost paid with purchase is non-refundable and deducted from
refund. If your purchase received
free shipping, our actual shipping cost will be deducted from your refund.
Special
Notes & Restocking fees
·
Returned items are subject
to a 10%
restocking fee of purchase price, this will be deducted from your refund. This
helps off set our cost for re-stocking, packing, processing and other associated
costs.
·
Initial Shipping Cost on
Purchase is non-refundable and deducted from your refund. This
applies to all returns exception only on Errors or Damaged Merchandise.
·
Items Returned to us,
undeliverable or refused will have a 10%
restocking fee deducted from your refund.
·
Late Returns - If more than
7 days have passed since you have received your purchase and you would like to
return any of your items, we reserve the right to accept or refuse the return.
If accepted, a 20%
re-stocking fee will be deducted from your refund.
·
Final Sale, Closeout,&
Clearance items –are FINAL sale items. These items are non-returnable,
non-refundable and non-exchangeable.
·
Free shipping items will
have our actual shipping costs deducted from your refund.
Errors or
Damaged Merchandise
We inspect all items before
shipping. In the unlikely event you receive damaged or incorrect items, simply
contact our customer service department and request an RMA number. Return the
item(s) along with a note of explanation. Our mistake will cost you nothing. We
will refund your purchase including your cost of shipping your item back to us. If
we find that damage to item was customer related, item will be refused &
returned to you.
·
Place a new order for the
correct merchandise and return the unwanted merchandise according to our Return
Policy. Use one of our coupon codes to help offset your restocking fees
on returned item(s).
